Help
Need a hand? Email [contact email] — we normally reply within one working day. Tell us your company name and, if it’s about a van, the registration.
I’ve forgotten my password
In the app, tap Forgot password? on the sign-in screen, or use the reset page. We’ll email you a link to choose a new one. If the email doesn’t arrive, your manager can make you a temporary password on the Team page.
How do I join my company?
Download the VanProof app, tap New driver? Create an account, then type the 6-character company code your manager gives you. Managers and mechanics do the same, then the owner changes their role on the Team page.
How do I report something wrong with a van?
In the app tap Report a defect, pick the van, tap what’s wrong, add a note or photo and send. Your managers and mechanics see it straight away. Mark it urgent if it needs looking at before the van goes out again.
My check hasn’t uploaded
Checks are saved on your phone and send automatically when there’s signal. Open the app on Wi-Fi or good signal and leave it open for a minute. Don’t delete the app while a check is waiting to upload.
How do I delete my account?
In the app go to Account → Delete my account and confirm. This deletes your login and your name straight away. Or email [contact email] from the address you signed up with and we’ll do it within 30 days. Vehicle checks you’ve already done stay with your delivery company as its record of the van’s condition. Full details: delete your account.
Can I get a copy of my information?
Yes. Ask your delivery company, or email [contact email] and we’ll help.